Fang Lake Police Station Innovating Window Service Concept And Expanding Convenient Service

Since the beginning of this year, the a href= "http:// www.sjfzxm.com/news/index_c.asp" > the fragrant grass lake < /a > police station has been actively innovating the service concept of windows. With the promotion of window service evaluation as the starting point, we have entered into the "five tone" window service project from the following aspects: standardizing management, improving services, strengthening supervision and strengthening security, and constantly expanding the various measures of convenience and benefiting people.

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< p > one is < a href= "http://? Www.sjfzxm.com/news/index_c.asp >" ask "/a".

Listen patiently to the questions raised by the masses, do not perfunctory, do not prevarication, and give an objective and satisfactory reply to the masses in a kindly and earnest manner accurately and in detail.

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< p > two is a response to laughter.

In the process of receiving the masses, we always smile and serve as a new image of the people's police, who are "close to the people, love the people and serve the people".

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< p > three is an echo of work.

In the process of handling, whether on-site or delayed, the process will be timely feedback to the masses, so that the people can understand the progress of the process in real time.

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< p > four is < a href= "http:// www.sjfzxm.com/news/index_c.asp" > criticism < /a > without complaint.

To complain about the criticism put forward by the masses, the police are able to treat them with great patience, and correct the opinions and dissatisfaction of the masses with correct reception skills and ways of speaking, so as to eliminate unnecessary misunderstandings of the masses.

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< p > five is praise and thanks.

To the commendation of the masses, the police can express their thanks in a sincere manner, and do a good job of window service in actual action.

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< p > related links: < /p >

< p > 1, understand customer psychology: one cent, three cents.

It means to spend a penny for three points.

Including (products, services, gifts) < /p >

< p > 2, the requirements for sales staff: Send a single initiative, greet guests enthusiasm, concise talk, can move customers.

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< p > good working attitude: < /p >

< p > A: have positive working attitude and healthy mentality.

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< p > B: treat your customers with enthusiastic attitude. Customers purchase your work attitude and spirit of service.

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< p > C: to receive more customers to the greatest extent, the more customers are received in the same time, the more sales they will receive.

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< p > D: constantly summarizing, improving and believing that you will do better.

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< p > product sales should not be self limiting: be confident and bold.

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